 “Hotels
catering to business travelers need to seriously rethink
the criticality of their Internet service levels. When
I select a business hotel, high-speed Internet is a mandatory
criteria.
My complaints [are] rooted either in poor capacity modeling
or in hotels buying their Internet service from the lowest-cost
bidder
I have a message for the hotels – “I will
pay.” I don't care if I pay $10/night just so long
as I can count on the connectivity and have decent performance.
Free is meaningless to me if I can't do my job. Charge
money and make lots of money, but put in a good system
designed by professionals!
There are quite a few hotels I will never do business
with again because of their laissez faire attitude toward
their Internet connection despite claiming to be a business
hotel: Hotels need to get the message - reliable high-speed
Internet connectivity for guests is a core requirement
for the business traveler market”
George Spafford – Spafford Global Consulting
- IT consultant and a long-time IT professional focusing
on compliance, management and process improvement. Read
Full Article
Free Wi-Fi Checks
In. . .With Reservations
 By
David Haskin, TechWeb.com InternetWeek
Free Wi-Fi Checks In. . .With ReservationsIf the choice
is between a nice hotel that offers free Wi-Fi-hotspot
access and a nice hotel that charges for access, which
will you choose? Obviously, all things being equal, free
wins every time. But things aren't always equal. A user
survey recently found that a majority of hotel customers
that have experienced free, but slow or unreliable, Wi-Fi
service won't return to that hotel. In fact, 44 percent
of travelers blamed the hotel for bad wireless access,
not the vendor that is providing the service. Read
Full Article
Bad Wi-Fi Costs Customers,
Survey Finds
By Mobile Pipeline News Mobile Pipeline
Although many hotels are installing Wi-Fi access to gain
and retain customers, a majority of travelers won't return
to a hotel with poor Wi-Fi service, a survey released
this week has found.
The survey found that more than half of the respondents
would not stay in a hotel again if the Wi-Fi service is
unsatisfactory. About 44 percent of travelers blamed the
hotel if they were having problems with wireless Internet
access. A quarter of the respondents said they would tell
co-workers, friends and family about the problems. Read
Full Article |
